International Roaming

Stay Connected, Wherever You Travel

All our plans come with WI-FI calling & SMS. Stay connected even without a mobile signal – call and text back home using WIFI, all on your plan’s unlimited allowances.

Roaming Country List: 68 Countries

Austria, Belgium, Brazil, Bulgaria, Cambodia, Canada, Chile, China, Colombia, Croatia, Czech Republic, Denmark, Egypt, Estonia, Fiji, Finland, France, Germany, Greece, Hongkong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Kenya, South Korea, Latvia, UK Channel Island (Guernsey), Lithuania, Luxembourg, Macao, Macedonia, Malaysia, Mexico, Netherlands, New Zealand, Nigeria, Norway, Papua New Guinea, Philippines, Poland, Portugal, Qatar, Romania, Russia, Samoa, Saudi Arabia, Singapore, Slovak Republic, Slovenia, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Tonga, Turkey, UAE, UK, USA, Vanuatu, Vietnam, Isle of Man.

How will it work?

Via SMS Recharge

Users will receive a welcome message while roaming in eligible destinations. They simply need to send ” A Pack Code” via SMS to 179.

1. User receives welcome SMS in a qualified roaming destination with pack options.

2. Opt in to desired pack by sending “pack code” to 179.**

3. Receives confirmation SMS and can start roaming.

* SMS sent to 179 will be toll free and will not incur any end user or wholesale charges. The SMS recharge service is available to users both in Australia and users who are roaming.
** Please note that you should send this reply to 179, not “MyAcct.”

Frequently Asked Questions

What happen if I travel to a countries not covered by a roaming pack?

You won’t be able to roam. We advice that you purchase a local sim to be able to continue to make calls and roam.

I received a welcome message in an eligible roaaming destination. Will I also get a product opt-in reminder message if I don't opt in Immediately? Can I opt in as and when I need it in a roaming country?

Yes, you can opt into the travel packs anytime while you are in an eligible country. The welcome message is sent when you first connect to the network and after 7 days if you remain connected to the same roaming networks.

I did not get a roaming message. What do I do? Please refer to IR trouble shooting pack.

Note that users will only get a welcome when they first latch onto a network and every 7 days. ( Even if the user is already on a pack ) If they remain connected. Please refer to our troubleshooting pack if you for any roaming issues.

Will I be able to make calls and SMS to other destinations covered in the pack?

Yes, you can make calls and SMS to both Australia and to other countries covered in the pack.

Will I be able to receive calls and SMS If I don't have a roaming pack on?

You will be able to receive SMS but not calls, if you don’t have a roaming pack on.* You can make calls/SMS if you have access to WIFI.

Will I be able to remove IR travel pack.

Once activated, it is not possible to remove an active travel pack from an end-user

Stay Connected Wherever You Go

With HM Telecom International Roaming, you can travel with confidence knowing you’ll always be reachable. Choose the pack that fits your needs and enjoy seamless calls, texts, and data abroad.

Backed by 25 years of experience, HM Telecom ensures you stay connected wherever your journey takes you.